Goods return policy

VIETNAM GEMED ASSESSMENT CO., LTD makes exchange / refund for you, but does not refund shipping or delivery fees, Except for the following cases:

Not the right type, model as you ordered.
Not enough quantity, not enough set as in the order.
External conditions are affected such as peeling, breakage occurs during transportation, etc.
Failure to meet quality such as: expired, out of warranty, inoperable, objective damage within the warranty of the supplier, manufacturer, etc.
Please check the goods and sign the status with the delivery staff as soon as you receive the goods. When you detect one of the above cases, you can talk directly to the delivery staff or respond to us within 24 hours by hotline.

You want to change the type, model but without prior notice.
You yourself affect the external condition such as tearing the packaging, peeling, broken, …
You operate improperly, causing damage to goods.
You do not comply with the requirements as required to enjoy the warranty (for example, do not send the warranty card to the right place within the specified time).
You have checked and signed to receive the condition of the goods but there is no response within 24 hours from the time of signing for receipt.

Attention:
– The process of handling exchange or return procedures is carried out within two (02) weeks from the date of receipt of sufficient information and documents from the customer.
– The exchange, repair will be done in accordance with the provisions of the supplier, manufacturer, or authorized warranty of that supplier or manufacturer.